Tuesday, January 17, 2012

Can You Hear Me Now?

~~We’ve had problems with the phone and the DSL before, but this time takes the cake. For several months, the internet had been shutting down intermittently, but within seconds our software would reconnect and restore the session. We shrugged.

~~About three weeks ago, we had a phone that refused to work, but we did have internet still. The provider said to check out each piece of equipment on the line because one of them wasn’t hanging up. After checking the modem, the fax, and three phones, we zeroed in on one phone and replaced it. Problem solved. For all of a week.

~~Then our phones started to short ring, hanging up before caller ID could kick in. When we did make connection, the static was horrendous. Mind you, we are the main caregivers and backup for our two mothers. Not having reliable phones isn’t acceptable. So I called the provider again. This time the suggestion was that our DSL/phone line filters were iffy. We replaced them.

~~Still the problems persisted and got worse. This time, because we had service off and on, the provider said it has to be the inside lines…and, by the way, if a repairman comes out and it’s inside lines, you’ll be charged $85 just for the guy coming. Sigh.

~~We really are very good at solving problems and with a solution that depended on us, we prepared. After buying new wire and all the necessary items needed to replace the inside wires, we plugged one phone into the outside box and had service—for two days. The short rings, hang ups, and static started again. By that time, John had already spent three hours under our ninety-year old house pulling the rat nest of wires that had been added…and added over the years.

~~This time I told the provider to send that repairman! Guess what the problem was? The outside line between the pole and the house. A short that disconnected and reconnected with the wind was the cause all along. The repairman was sorry we had to replace the inside lines, but really, why fuss about new lines? Even if it did take 7 hours of labor by both of us to pull them. By the way, the nice young man also said, to call him directly if the service screwed up again in the next week. Of course, my dirty, tired, and slightly cynical hubby commented that he didn’t want us to report a faulty repair to the provider.

~~So, we’re finally in business again. Of course, just when we lay down to "rest," the phone rang.

~~Now we have to figure out the "check engine light" in the truck.

8 comments:

  1. Don't you hate when they try to convince you it's your problem when it's not? I'm glad it's finally fixed. Grrr, on the check engine light. I really don't like those.

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  2. Thanks, Sara. Speaking of problems, I'm having trouble seeing your blog. In comes up then goes to blank screne. I haven't tried blogger central yet...

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  3. I have been with BellSouth/ATT for the past twenty plus years. I make it a point to have the repair option. I may have only used it few time, but every time I call them they have it fixed and all the lines inside and out within a couple of days.

    Sorry you've had such a rough time of it...yes, we can hear you now.

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  4. Thanks, Jo. I have BellSouth/ATT, but we don't have the inside option. I can't fault the man's speed. He was at the house within the hour of our last call. ; )

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  5. Glad that's sorted out. I become all sorts of antsy when my internet connection goes wonky.

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  6. J.L., you should have seen me! My frustration made my hubby frustrated. ; )

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